Course curriculum

  • 1

    Introduction to Guest Experience

    • Understanding Your Role
  • 2

    The Sequence of Service

    • Taking Orders and Enhancing Experience
  • 3

    Building Rapport

    • Handling Special Requests
  • 4

    Tendering the Check

    • Encouraging Return Visits
  • 5

    Conclusion and Next Steps

    • Exploring Advanced Insights